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FAQ

Ordering

How quickly can I have my order shipped?

We stock 99% of the items on our website under 20 lbs. and many of the other products. We work very hard to ship EVERY domestic order within one business day. Transit times for items will range from 5-7 business days depending on your location and the carrier. We do offer expedited options. Please note, we are not responsible delays due to weather, carrier issues or global epidemics and/or pandemics.

Important Notice: Delivery windows (transit times) serve as ESTIMATES only. It is crucial to note that business days are strictly defined as Monday through Friday and EXCLUDE Saturdays, Sundays, and Holidays. It is imperative to understand that we do NOT possess authority over any delays or internal matters concerning USPS or UPS deliveries.

Heavier items (home gyms, barbells, cardio equipment, weight sets, etc.) are typically drop-shipped directly from the manufacturer. The lead-time for drop-shipped items can take 2-5 business days (depending on the manufacturer). Transit times for drop-shipped items will range from 5-7 business days depending on your location and the carrier. Please note you are responsible for coordinating the delivery.  You are also responsible for coordinating returns as well as any and are subject to any and all fees associated with returning drop ship items to manufacturers. 

Items less than 70 lbs. will either ship through FedEx, UPS or USPS. Items over 70 lbs. will ship through an LTL Freight Carrier.

Please make sure to let us know ASAP if there are any special instructions or shipment restrictions with your address. We carry the right to deny any shipment of a product due to anomalous circumstances.

Discounts, Promotions and Coupons

While we offer a wide range of discounts, coupon codes and affiliate programs please note exclusions do apply to specific brands and manufacturers. For instance some brands have strict pricing policies for the products we sell. As a result, specific products may not be eligible for certain promotions, including coupons. Promotional offers, including coupons can be terminated at anytime, without notice.

Please note, we cannot retroactively apply discounts or coupons to orders. This also includes applying discounts to missed sales or promotions.

Why am I being charged sales tax?

Serious Steel is required by law to collect sales/use tax on orders shipped within Virginia and Washington.

Can I submit a PO for my company or facility?

All purchase orders require prepayment. We do not offer payment terms, but can provide any necessary documentation for approval from your AP department.

Shipping, Returns & Exchanges

I can't track my order?

We ship most packages via USPS or FedEx (or DHL Worldwide) if purchased internationally). You can easily input your tracking into the postal carrier site and find status updates. The tracking information will be provided in the automated shipping confirmation email. If you did not receive a shipping confirmation email, please check your spam or e-mail us directly at Team@serioussteel.com and we will provide you with the tracking.

ShipTection Shipping Insurance

We are proud to partner with ShipTection. Customers can purchase shipping protection at checkout. If a package is lost, damaged, or stolen, the customer can quickly receive a replacement or refund.

I need to exchange my item. What should I do?

Please click HAPPY RETURNS to begin the exchange process. Please note that exchanges are accepted up to seven days after the item has been delivered. Buyer is responsible for return shipping costs of original item and in some cases the cost of the reshipment of the new item. Product must be in original packaging and re-sellable condition.  Please note, customers are responsible for return/exchange shipping.

I would like to return my item. What should I do?

Please click HAPPY RETURNS to start a return. All returns are subject to a 15% restocking cost. Buyer is responsible for scheduling and paying for return shipping. Product must be in re-sellable condition. Buyer will not be reimbursed for original shipping costs. Refunds will be initiated after product is received and inspected.

Restocking cost is subject to change based on the condition of return. If an item is returned with damage, missing parts or damaged packaging, Serious Steel reserves the right to charge an appropriate restocking cost is based on the returned item condition.

Please note; if your order was dropped shipped from a manufacturer, e.g. Body-Solid, Troy Barbell, Exer-Genie, Jacobs Ladder, Buddy Capps, York Barbell, Ader, Vulcan, True Form, Cerberus Strength, etc, you will be subject to their return policies, re-stocking fees and shipping fees.

Does Serious Steel ship internationally?

Yes, we ship worldwide! Most items have been integrated with international shipping rates. Enter your shipping details into the checkout to view the rates. Please note: Shopify may provide customs fees and taxes. These can be prepaid for specific countries. If no customs and fees are shown, please note the customer is responsible for duties/taxes & fees.

You can also contact us with your location and the item(s) of interest. We will provide a shipping quote within one business day. Shipping costs include insurance, but all applicable customs fees, taxes and duties are the sole responsibility of the customer.

All international Shipments are shipped via USPS First Class International (10-20 business days), USPS Priority Mail International (6-10 business days). or through FedEx Mailview (FIMS) (10-20 business days).

I am missing parts to my order. What should I do?

If you are missing any contents of your order please contact us immediately so we can get them replaced for you free of charge.

My order says it was delivered but it is not; what should I do?

If your order has a final delivery scan at your residence, please double check with neighbors and/or community mail rooms.  If you cannot locate the package, please file a claim with the post office and let us know right away. If your item was stolen, we will review it on a case-by-case basis. 

If the parcel is lost in transit (no final delivery scan), please e-mail us with your order ID, and any applicable information you have so we can contact the postal carrier to perform a search of your item.  If in the event the item is lost and has not moved after 5 business days, we will ship out a replacement.

Band Questions

I am new to using resistance bands and unsure of what size I need. Can you help me?

Below is a basic breakdown of the Serious Steel bands. Check out our band exercise page for more information on how to use them!

We carry seven sizes, each having a different level of resistance and please do not hesitate to contact us if you are still not sure after viewing the information below.

#0 (ORANGE) BAND. This band measures 1/4" wide, 4.5 mm thick and 41" in length. It offers resistance from 2-15 lbs. This band provides our lowest level of resistance and is great for light stretching, high-performance speed training and sports specific training. It is also great when combined with our other size bands for that little extra "boost"!

#1 (PURPLE) BAND. This band measures ½" wide, 4.5 mm thick and 41" in length. It offers resistance from 5-35 lbs. This band is a great beginner band for resistance exercises that range from bicep curls, squats or even overhead shoulder press. The #1 is also great if you are looking to do speed work by adding the band to your bench press, deadlift or squats.

#2 (RED) BAND. This band measures 13/16" wide, 4.5 mm thick and 41" in length. It offers resistance from 10-50 lbs. The #2 band offers a moderate level of tension for resistance training. Exercises like bicep curls, triceps extensions, overhead shoulder press or even overhead squats.

#3 (BLUE) BAND. This band measures 1 1/8" wide, 4.5 mm thick and 41" in length. It offers resistance from 25-80 lbs. The #3 band provides a strong amount of tension for the resistance training of small muscle groups (arm curls) and moderate resistance on the larger muscle groups (banded squats). These are great for stretching, speed and agility training or even adding them to your barbell for bench press, squat or deadlifts.

#4 (GREEN) BAND. This band measures 1 3/4" wide, 4.5 mm thick and 41" in length. It offers resistance from 50-120 lbs. The #4 band is our most popular band and is perfect for stretching and heavy resistance training. This band offers a heavy tension and can be used with your barbell for bench press, squats or deadlifts. Make sure to use caution during your first couple of uses as the kinetic energy created by this band tension can be difficult to control.

#5 (BLACK) BAND. This band measures 2 1/2" wide, 4.5 mm thick and 41" in length. It offers resistance from 60-150 lbs. The #5 band is one of our strongest bands and most commonly used to obtain maximum resistance with squat, deadlifts, leg presses and shrugs.

#6 (YELLOW) BAND. This band measures 3-1/4" wide, 4.5mm thick and 41" in length. It offers resistance from 90-250 lbs. The #6 band is specifically developed for powerlifting training. It is also great if you are looking to do maximal speed work by adding the band to your deadlift or squat.  It is also a great band to use with the Big Ray strap by Spud, Inc.

#6.5 (GRAY) BAND. This band measures 3-1/2" wide, 6.35mm thick and 41" in length. It offers resistance from 115-290 lbs. This band was created specifically to offer a tension between the #6 and #7 Bands.

#7 (ORANGE) BAND. This band measures 4" wide, 6.35mm thick and 41" in length. It offers resistance from 120-300 lbs. Our #7 band was designed for advanced powerlifters and strongmen. This band is also used as a MAS Wrestling training tool. band to your deadlift or squat. 

Seven sizes of bands:

  • #0 (Orange) Band 2.5 mm. (2-15 lbs. of resistance).
  • #1 (Purple) Band 1/2" (5-35 lbs. of resistance).
  • #2 (Red) Band 13/16" (10-50 lbs. of resistance).
  • #3 (Blue) Band 1.125" (25-80 lbs. of resistance).
  • #4 (Green) Band 1.75" (50-120 lbs. of resistance).
  • #5 (Black) Band 2.5" (60-150 lbs. of resistance).
  • #6 (Yellow) Band 3-1/4" (90-250 lbs. of resistance).
  • #6.5 (Gray) Band 3-1/2" (115-290 lbs. of resistance).
  • #7 (Orange) Band 4" (120-300 lbs. of resistance).
What happens if my band starts peeling?

Our bands are made through a proprietary layering process. This adds strength, durability and consistency to the band. Over time, the bands can begin to peel. This normal and does not affect the integrity or application of the band (when minor). If the peeling gets worse, it may be a sign that your band is aging and it may be due for a replacement. Like most usable goods, bands have a life. For safety, you should inspect your bands before each use.

I have had my band for a while and notice that my band has cuts on the edge?

We see this happen almost exclusively when the band is rubbing against an edge. The bands are natural rubber latex and rubbing against plastic or metal edges can cut into the latex. This is not covered by warranty and should be avoided. It can be prevented by wrapping a towel around the edge or purchasing some type of protective band sleeve.

Why our bands are different:

Unlike solid-cast rubber resistance bands, Serious Steel Fitness resistance bands are made from premium Sri Lankan latex though a layering process. The bands have 15 continuous layers of latex which help with the durability, longevity as well as help prevent the band from snapping. It is important to note that like many other fitness and gym accessories, resistance bands do have a life cycle. After repeated use, as well as after wear and tear, bands may begin to peel.

Can I combine bands at the same time?

Absolutely! Do you think you need a #4 band, but concerned it may be too much tension? You can purchase multiple smaller bands to equal the tension of heavier bands. Try the #2 & #3 instead of the #5 or try the #3 & #1 instead of the #4 band. Combining multiple sizes gives you more levels of tension because you can use them individually or you can use them at the same time.

Where can I find warranty information?

Warranty information can be found here: Warranty Information.