Frequently Asked Questions
How quickly can I have my order shipped?
PLEASE NOTE: Due to COVID-19, International shipment transit times have increased to 4 and 8 weeks. Domestic transit times have remained stable, however depending on your specific locality, there is a possibility for delays. We are not responsible for parcels that are delayed due to your Country, State, or Local ordinances in response to COVID-19.
We stock 99% of the items on our website under 20 lbs. and many of the other products. We work very hard to ship EVERY domestic order within one business day.
I can't track my order?
We ship most packages via USPS or FedEx (and FedEx Mailview (FIMS) if purchased internationally). You can easily input your tracking into the postal carrier site and find status updates. The tracking information will be provided in the automated shipping confirmation email. If you did not receive a shipping confirmation email, please check your spam or e-mail us directly at Team@serioussteel.com and we will provide you with the tracking.
Route Shipping Insurance
We have enabled a shipping insurance provider, Route. Route is a third-party application, that allows customers to opt in or out of shipping insurance for all orders placed on Serious Steel. Route ensures protection of customers shipment in cases of lost, stolen, or damaged parcels. You are given the option to decline the insurance during check out. If declined, Serious Steel will not automatically assume responsibility for lost or damaged items. Each claim will be handled on a case-by-case basis.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
My order says it was delivered but it is not; what should I do?
If your order has a final delivery scan at your residence, please double check with neighbors and/or community mail rooms. If you cannot locate the package, please file a claim with the post office and let us know right away. If your item was stolen, we will review it on a case-by-case basis.
If the parcel is lost in transit (no final delivery scan), please e-mail us with your order ID, and any applicable information you have so we can contact the postal carrier to perform a search of your item. If in the event the item is lost and has not moved after 5 business days, we will ship our a replacement.
I need to exchange my item. What should I do?
Exchanges are accepted up to seven days after item has been delivered. Buyer is responsible for return shipping costs of original item and in some cases the cost of the reshipment of the new item. Product must be in original packaging and re-sellable condition.
I would like to return my item. What should I do?
All returns are subject to a 15% restocking cost. Buyer is responsible for scheduling and paying for return shipping. Product must be in re-sellable condition. Buyer will not be reimbursed for original shipping costs. Although items typically ship for “Free”, we still incur a cost and that cost is non-refundable. Refund will be initiated after product is received and inspected.
Restocking cost is subject to change based on the condition of return. If an item is returned with damage, missing parts or damaged packaging, Serious Steel reserves the right to charge an appropriate restocking cost is based on the returned item condition.
Please note; if your order was dropped shipped from a manufacturer, e.g. Body-Solid, Troy Barbell, Exer-Genie, Jacobs Ladder, Buddy Capps, York Barbell, Ader, Vulcan, True Form, Cerberus Strength, etc, you will be subject to their return policies, re-stocking fees and shipping fees.
I am missing parts to my order. What should I do?
If you are missing any contents of your order please contact us immediately so we can get them replaced for you free of charge.
Will Serious Steel ship internationally?
Can I submit a PO for my company or facility?
I am new to using resistance bands and unsure of what size I need. Can you help me?
- #0 (Yellow) Band 2.5 mm. (2-15 lbs. of resistance)
- #1 (Purple) Band 1/2" (5-35 lbs. of resistance),
- #2 (Red) Band 13/16" (10-50 lbs. of resistance),
- #3 (Blue) Band 1.125" (25-80 lbs. of resistance),
- #4 (Green) Band 1.75" (50-120 lbs. of resistance),
- #5 (Black) Band 2.5" (60-150 lbs. of resistance),
- #6 (Orange) Band 4" (90-250 lbs. of resistance).
Can I combine bands at the same time?
Why our bands are different:
Unlike solid-cast rubber resistance bands, Serious Steel Fitness resistance bands are made from premium Sri Lankan latex though a layering process. The bands have 15 continuous layers of latex which help with the durability, longevity as well as help prevent the band from snapping. It is important to note that like many other fitness and gym accessories, resistance bands do have a life cycle. After repeated use, as well as after wear and tear, bands may begin to peel.
Why am I being charged sales tax?
Serious Steel is required by law to collect sales/use tax on orders shipped within Virginia and Washington
I want to sell Serious Steel products.
If you have an interest in selling Serious Steel Fitness products, send an email to firstname.lastname@example.org. Let us know the items of interest and where the items will be sold (i.e. brick and mortar stores, websites, third-party selling platforms).
I want SeriousSteel.com to sell my product(s).
If you have an idea for a product or would like Serious Steel to offer your product, send an email to email@example.com. Please include details/images of the product along with wholesale pricing information.
California Prop 65 Disclaimer
Attention California Residents:
As explained in more detail below, California's Proposition 65 requires special warnings for products that contain, or will expose a consumer, to chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if above certain threshold levels.
The general Proposition 65 notice for products containing or comprising of plastic is as follows:
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
California Proposition 65 Warning
In recent years, the above stated warning can be found in a wide-range of products including hospital equipment, toys, clothing, furniture, and even fitness equipment.
Serious Steel, LLC., products meets all US and EU safety standards. While Serious Steel, LLC., continues to stand behind the quality and safety of its products, as it has done for the past 10 years, Serious Steel, LLC., joins other manufactures in providing the Proposition 65 notice for products that might be subject to California law.
The widespread use of the label is a result of the California Safe Drinking Water and Toxic Enforcement Act of 1986, commonly known as Proposition 65.
What Does the Warning Really Mean?
The warning does not mean that the products will cause cancer or reproductive harm. Indeed, while California’s Office of Environmental Health Hazard lists over 800 chemicals found in everyday products that it deems harmful, the state agency notes that a product containing the warning, as a result of the presence of the listed chemicals in the product, may not be in violation of any product-safety standards or requirements. Instead, the warning functions to notify the consumer that the chemicals contained in the product, if used under certain conditions, might exceed the "no significant risk level" exposure for cancer, birth defects, or reproductive harm.
For cancer, no significant risk means not more than one excess case in 100,000 individuals exposed over a 70-year lifetime. In English, this means if an individual is exposed to the listed chemical every day for 70 years, it would theoretically increase his/her chances of developing cancer by more than 1 case in 100,000 individuals exposed in the same manner.
As for birth defects or reproductive harm, no significant risk means not more than 1/1000th of the "no observable effect level." The "no observable effect level" is the highest dose level that has been shown to not pose any harm to humans or lab animals. So, no significant risk in this regard is the "no observable effect level" divided by 1000.
Why Include the Warning?
The State of California imposes substantial penalties for failing to comply with the notification requirements of Proposition 65. In addition, the costs to defend against a claim of violation from all who are allowed to bring a lawsuit on behalf of the State (including private law firms and individuals) can easily cripple a business. As a result, Serious Steel, LLC., and many other manufacturers in various industries have elected to provide the notice to prevent what could be an endless wave of groundless lawsuits even though the level of exposure is well within legal limits.
Further, as is the case with many other manufactures, our products can be found throughout the country. So as to ensure compliance with Proposition 65, the warnings can be found even in areas outside of the State of California.
As previous noted, the penalties for not complying with Proposition 65 are steep. As a result of the potential penalties, and because there is no penalty for providing an unnecessary warning, Serious Steel, LLC., as well as many other manufacturers, have elected to provide this Proposition 65 notice out of an abundance of caution in order to avoid the potential for liability.
Serious Steel, LLC., products are sold nationwide. It would be extremely difficult and costly to determine which products will be ultimately sold or brought into California. Therefore to insure compliance with Proposition 65 requirements, we have decided to include these warnings for all our products, regardless of origin.
For more information about Proposition 65, visit: http://www.oehha.ca.gov/prop65/getNSRLs.html